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Social Networks in the Enterprise – why is it so hard?…

The % of companies that report success implementing social media in Operations – i.e., at the core of the Enterprise – was the same in 2014 as in 2011 – about 30%. Why? Facebook is probably the information technology with the fastest and broadest penetration in our society – ever! It reached 50M people in […]

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Complexity is natural and easy; Simplicity is not natural and is very hard

Consider this image: on the left is the Apple remote. On the right is a Blu Ray player remote. Essentially, they both fulfill the same function: to play a movie and to navigate back and forth through the movie. Sure, a Blu Ray machine and iTunes aren’t the same thing as mediums that contain movies; […]

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Companies of tomorrow: cloud-based, mobile, social, analytical and Millenial

You can’t look at the future from the standpoint of the present. Friends of mine asked me to attend a strategic planning session where they were discussing ideas to improve who they were and how they could wow their customers. This is what I told them: you are here, now, you see yourselves in this […]

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Projects AREN’T the best way to implement new practices

We need to improve the pick/pack/ship process for customer orders in the warehouse – let’s do a project. Our cycle times in manufacturing are too long; we need to shrink them – let’s do a project. Our forecast accuracy is terrible – let’s do a project. We need to reduce inventory – let’s do a […]

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Linear Business Processes don’t work!… And there’s a better way…

They don’t work because people don’t work according to linear, sequential processes. They can’t. From the early 90’s on, the business world went business-process. The entire SAP industry is based on the idea that work has to be organized according to business processes. Companies that are considered well structured are (supposed to be) “process oriented”. […]

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7 strategies to deal with competitor backorders in Canadian Generics

The Generic Pharmaceutical industry is one of the most dynamic industries I’ve ever experienced – at least in Canada. In this industry, something significant happens every year¬†that changes patterns of demand in the market and challenges supply chains. But sometime in 2009, things began changing in a way that’s been building up since and is […]

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Social Media made practical for business

The use of Social Media in the workplace is still not prevalent at the core of operations. It is a simple, well know form of communication and yet its use in the workplace confounds many¬†Executives. I’ve written quite a bit about the difficulties that traditional Enterprises (and most Enterprises are “traditional”) face in deploying the […]

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Upside Down Escalation – how it’s done in Companies of Tomorrow

A few months ago, I wrote an article entitled “The Post S&OP era – Managing in NOW mode” which generated quite a bit of interest. A few comments were left on my Blog at that time, one of which stated the following: “Several elements need to be in place within an organization and culture to […]

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Social Operations – yes, you can!

In a space with so many terms already I am going to dare to introduce a new one: Social Operations – at least for the duration of this post. It’s a term I am going to use simply to anchor an important point upon.   The current state of things If you go to Google […]

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Why is “Social” stuck at the periphery of the Enterprise

In a number of articles that I read recently, particularly a brilliant study by the MIT Sloan School of Management and Delloitt, I observed consistent evidence that the most ubiquitous use of Social Media in the enterprise is in customer-facing activities – Marketing, Sales and Customer Service. As my friend Mark Schaefer wrote, there is […]

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