Tag Archives: Social media

Digital disruption is everywhere – but what is it?

The Digital Transformation of business can be overwhelming. Unless you’re a start-up, social networking, predictive analytics, the Internet of Things, blockchains, etc., can easily bring you to a state of information congestion and a strong sense of inadequacy. Thus, I thought I’d give it a shot at trivializing the topic and help make the entire […]

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Drug Shortages have a solution but nobody will do it

Drug shortages can’t be solved by using ‘the system’; only by hacking that system. A hack, as defined by Sean Parker, the creator of Napster and Facebook pioneer “is ‘a clever work-around or a clever way of leveraging an existing system to do something you didn’t think it was going to be able to do’ ” […]

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Social Networks in the Enterprise – why is it so hard?…

The % of companies that report success implementing social media in Operations – i.e., at the core of the Enterprise – was the same in 2014 as in 2011 – about 30%. Why? Facebook is probably the information technology with the fastest and broadest penetration in our society – ever! It reached 50M people in […]

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Linear Business Processes don’t work!… And there’s a better way…

They don’t work because people don’t work according to linear, sequential processes. They can’t. From the early 90’s on, the business world went business-process. The entire SAP industry is based on the idea that work has to be organized according to business processes. Companies that are considered well structured are (supposed to be) “process oriented”. […]

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7 strategies to deal with competitor backorders in Canadian Generics

The Generic Pharmaceutical industry is one of the most dynamic industries I’ve ever experienced – at least in Canada. In this industry, something significant happens every year that changes patterns of demand in the market and challenges supply chains. But sometime in 2009, things began changing in a way that’s been building up since and is […]

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Social Media made practical for business

The use of Social Media in the workplace is still not prevalent at the core of operations. It is a simple, well know form of communication and yet its use in the workplace confounds many Executives. I’ve written quite a bit about the difficulties that traditional Enterprises (and most Enterprises are “traditional”) face in deploying the […]

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Social Operations – yes, you can!

In a space with so many terms already I am going to dare to introduce a new one: Social Operations – at least for the duration of this post. It’s a term I am going to use simply to anchor an important point upon.   The current state of things If you go to Google […]

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Why is “Social” stuck at the periphery of the Enterprise

In a number of articles that I read recently, particularly a brilliant study by the MIT Sloan School of Management and Delloitt, I observed consistent evidence that the most ubiquitous use of Social Media in the enterprise is in customer-facing activities – Marketing, Sales and Customer Service. As my friend Mark Schaefer wrote, there is […]

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From Functional to Social – Part 2 of 2

In Part 1 of this 2-part series, I talked about the structuring of the workplace into communities called HIVE’s and the development of “HIVE Habits”. As explained at the onset of that article, there are 4 basic steps or phases to go through in the development of the social workplace, as I see it. Those […]

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The HIVE Social Model

In previous articles (see here and here) we wrote a number of times about the notion of organizations operating in NOW Mode, an idea that seems appealing to many. But while people working in NOW Mode – uninterrupted flows of activity, virtually no accumulation and tremendous speed – is exciting, it is not clear for most how […]

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