The use of Social Media in the workplace is still not prevalent at the core of operations. It is a simple, well know form of communication and yet its use in the workplace confounds many Executives. I’ve written quite a bit about the difficulties that traditional Enterprises (and most Enterprises are “traditional”) face in deploying the […]
In a number of articles that I read recently, particularly a brilliant study by the MIT Sloan School of Management and Delloitt, I observed consistent evidence that the most ubiquitous use of Social Media in the enterprise is in customer-facing activities – Marketing, Sales and Customer Service. As my friend Mark Schaefer wrote, there is […]
A year ago, I was interviewed by Professor Peter Carr from the University of Waterloo, on the subject of social media and its impact on Supply Chains. Prof. Carr was kind enough to ask me wonderful questions and to give me the time and space to speak on some of my favorite subjects. Given the interest […]
